Customer Service Administrator – Three Kings

About MacDonald Industries:

MacDonald Industries is a New Zealand family-owned business, with over 55 years of experience in delivering technical plumbing solutions for commercial building spaces.

 What can we offer you?

  •    A busy dynamic day with lots of engagement with people.

  •    Competitive salary

  •    Career progression

About the role: 

Due to an internal promotion, we have an exciting opportunity to become part of our small team located in Three Kings, Auckland. Whether you’re an experienced plumber looking to put down the tools, or an administrative expert, we’d love to hear from you!

Day-to-day you will focus on supporting both our team and customers, holding a high standard of customer service while also carrying out several tasks behind the scenes to ensure processes are running smoothly.

 Some of your responsibilities will include:

  •    Trouble shoot with plumbers/customers on technical enquires

  •     Manage large numbers of phone & email product/customer enquiries

  •    Process daily customer orders and quotations

  •     Advise ETA’s and/or any delays to customers and staff

  •     Ensure sales enquiries are monitored and followed up

 Key skills and attributes:

  •     Previous Customer Service experience

  •     Solutions driven personality with a proactive attitude

  •     Ability to plan, prioritise and manage customer expectations

  •   Microsoft Word, Excel, Office, ERP or Propella system experience is a huge advantage

  •    An appetite to learn how plumbing appliances work

 We are willing to train certain aspects of this role if we find the right attitude and fit for our team.

 If you have the skills mentioned plus a great sense of humour and want to join an innovative team that puts people first, then apply via the link!

 

People Passion