Customer Service and Supply Chain Co-ordinator
About Acorn Group
Acorn Group is a leading marketer and distributor of premium international food brands, operating in the NZ marketplace. They are a privately owned, respected NZ FMCG business with a passion for “making better happen.”
Acorn Group is committed to seeing their team thrive in a challenging, high-performing, positive work environment in which they support the team’s personal and professional growth. Based in East Tamaki, we have an exciting opportunity for a Customer Service and Supply Chain Co-ordinator to join our fast paced and high growth team.
What can we offer you?
Competitive salary
Great working environment and friendly team
Workplace culture – one that is passionate, creative and supportive
An impactful role, where you’ll drive our success and make a real impact
About the role:
As the Customer Services and Supply Chain Co-ordinator, you will provide support to the Assistant Supply Chain Manager and the team. We are looking for someone who can provide a high level of customer service, efficiency and accurate administration processes at all times. This is a full-time role from 7.30 am to 4.00pm and you will be working alongside the operations team and interacting with 3PL staff to ensure smooth delivery of orders, so having great interpersonal skills is a must.
This role will predominantly be customer based including, but not limited to, first line reception and answering the phone with customer queries, receiving and processing orders, data entry, building a rapport with customers and providing updates on orders, ensuring they have a positive experience every time.
You will also need:
Excellent communication skills both written and verbal essential
Experience in a similar role, processing orders by phone, email and website
Excellent computer skills, proficiency with Microsoft Office – Intermediate – Advanced
Accurate data entry skills with a keen eye for detail
To be able to build effective and strong relationships with customers
Responsible for the office supplies and ensure premises are clean and secure
A full drivers’ licence is required, as you will be collecting and despatching mail
Must be a NZ Resident or Citizen
With this role variety is guaranteed, so you will enjoy juggling lots of different tasks and prioritising your workload. Having experience in customer services is a must as you will really hit the ground running.
To be successful in this role you will need to be an organisational guru, managing your time effectively to complete tasks as required and to a high standard. If this sounds like you, Apply Now! or for a confidential chat, get in touch with our Recruitment Partner, People Passion on 09 299 2525. We can’t wait to hear from you!