Customer Service Support – East Tamaki

What can we offer you? 

·         Competitive salary

·         Full time 40 hours, Monday to Friday

·         Awesome company culture with loyal and long-standing employees 

About Us: 

Established over 35 years ago, we are leading manufacturers and stockists of a range of product for the heating, ventilation and air conditioning industries. We are looking for a Customer Support person to join our office team.  

Based at the easily accessible East Tamaki location, in this full-time role you will be working alongside 4 office staff and interacting with the factory staff daily, so having great interpersonal skills is a must.  

We pride ourselves on our impeccable service and reliable approach and we are looking for someone who can provide a high level of customer service, efficiency and accurate administration processes at all times to uphold this level of service. 

About the role: 

This role will predominantly be customer based including, but not limited to, answering customer queries, receiving and processing orders, building a rapport with customers and providing updates on orders, ensuring they have a positive experience every time. 

You will assist with picking orders in the warehouse and loading customers vehicles, helping with local deliveries when necessary. You will also assist with light sheet metal work in the factory. Providing overall essential back up support in all areas when required. 

To be successful in this role you will need to be an organisational guru, managing your time effectively to complete tasks as required and to a high standard.

You will also need: 

  •  Excellent communication skills both written and verbal essential

  •  Experience in a similar role, processing orders by phone, email and website

  •  Excellent computer skills

  •  Accurate data entry skills with a keen eye for detail

  •  To be able to build effective and strong relationships with customers

  •  A full drivers’ licence is required, as you will be assisting with deliveries occasionally

  •  Experience with light sheet metal work is not necessary, but would be a plus

  •  Moderate physical fitness, as some heavy lifting will be involved

  •  Must be a NZ Resident or Citizen, based in South Auckland 

With this role variety is guaranteed, so you will enjoy juggling lots of different tasks and prioritising your workload. Having knowledge or experience in the heating/air conditioning industry would be beneficial and will enable you to really hit the ground running, however if you have the right attitude and eagerness to learn then we would love to hear from you as we are prepared to provide training where necessary for the right candidate. 

If this role sounds like you, click the link below and apply online now!  

People Passion